Etiquette Tuesday: Del Frisco’s Knows Good Etiquette

[ 6 ] August 21, 2012 |

Crabcakes & Pappardelle Pasta

Writing Etiquette Tuesday means I am always on the case when it comes to sharing new dining tips with you guys.  This week excites me because I get to share an experience that left a sweet taste in my mouth.  A few weeks ago, I celebrated another some-odd birthday and one of my fave ladies took me out for a night of good food and drinks.  I love when my friends let me pick the spot because I am almost always going to choose the newest place to test run with my buddies.  This week’s experiment took us to Del Frisco’s Grille on Pennsylvania Avenue.

Engaged in some of the best belly aching laughs and chatter, I look over to find a less than appealing site that almost made both of us jump out of our seat.  Immediately, I notified the manager and from that moment waiters, the managers and even the Wine Director rushed over to rectify the situation.  Being in DC for over 10 years, my friend and I were both not surprised to find the less than appealing site so we did not make much of an issue about it and continued on with our convo’s and nibbles.

Adult Milkshakes

Management obviously was not pleased with what had happened and offered us two complimentary Adult Milkshakes.  As if that was not enough, once the bill came around, the manager had removed both entrees from the final price.  Talk about customer service!

For those of you that do not live in DC, this may seem like everyday life but in the District good service can be hard to come by.  I’ve left restaurants with certified medical bills from cuts and bruises due to the restaurant and all I got offered was half off the bill and a smile. Smh (*Translation: Shaking My Head).  This week’s Etiquette Tip speaks to restaurants:  know how to rectify a bad situation fast, good customer service brings customers into your restaurant.  From this experience, I’m sharing it with you, hopefully you’ll share with someone else and the domino effect ensues.  Will I go back to Del Frisco Grille? Yup, anyplace that takes customer service serious can be a friend of mines.

Del Frisco's Grill on Urbanspoon

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Category: Announcements, Food.Fun.Stuff., restaurant reviews, Washington D.C.

About the Author ()

Johnna Rowe is a Harlem NY native with deep roots in Washington, DC and North Carolina. All three places have heavily influenced her life and the foods she loves today. After graduating Howard University School of Law and beginning her life as a young professional in the city she was led to start Johnna Knows Good Food in November 2007 to keep family, friends and colleagues updated on where to go and what to eat while dining in the nation’s capitol. Rowe, who still practices law, leads a team of three writers to cover the ever expanding Washington, DC food scene. Rowe has been featured in print and television, appearing in Washingtonian Magazine and is a regular contributor to various local TV affiliates including WUSA 9 and WJLA’s News Channel 8.

Comments (6)

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  1. Mary says:

    But what did you find?!

  2. Michelle says:

    I have recommended this place to everyone asking for a new dining experience…service was fab!

  3. Johnna says:

    Yup, it was good times!

  4. Johnna says:

    LoL!

  5. Hey – well i was Googling myself and found you. Johnna knows good food, wow. I’m not a 1,000% foodie, but i know what i like. loving your blog and literally just got started checking it out. WOW – you go! I’m in VA, but just recently went to Del Frisco’s in Dallas. great place.

    my little nit-pick, pet peeve, can’t hold it in, aaargh, is grammar – i guess i just want the world to sound as smart as they are and hope our next generation carries it forward. okay here goes, in this article, i saw “me and my friend”, should be my friend and I. you good with that? us Johnna’s have to stick together!

    Johnna

  6. Johnna says:

    Ha! Thank you:-)

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